Help Desk (Level 1)

Conexio provides a dedicated toll-free phone number to your business that gives your employees access to a team of professionals available to assist in solving and managing all your computing problems 24 x 7.  


513-922-8009

Managed Services Customer Support Portal (Level 2)

The Managed Customer Support Portal aill allow you to open a new service request, check status on an exiting trouble ticket, and perform certain account maintenance funtions, 24 hours a day.  

System Features Include

  • Automatic Service Alerts
  • Service Dashboard
  • Proactive Maintenance Plans
  • Workflow & Escalation of Service Tickets
  • Service Level Management

Our Client Access Portal is an option that facilitates clear and easy communication with our clients.  It provides you with your own secure web portal to submit tieckets and requets, review work status and much more.  The Client Access Portal stand guard, 24/7, to accelerate communictions..

Highlights
 
  1. Streamlines operations and helps reduce downtime through proactve guidance and advice
  2. Alleviates the management burden on IT, freeing resources for more strategic tasks
  3.  Helps to improve reliability, efficiency and reduce costs

Certified Experts

  • Microsoft
  • Cisco
  • VMware
  • Fortinet
  • Computer Technology Industry Association