Conexio can help keep your crucial business data both safe and secure. We offer a wide range of cloud services including managed hosting, security, and data backup & disaster-recovery. We guarantee 99.99% uptime in any region of the U.S. You can also choose to have Conexio fully manage your hosted environment, which includes 24/7 monitoring. Conexio offers tailored I.T. solutions that can meet the specific needs of your business. Whether we provide daily, weekly, monthly or quarterly support depends on where you'd like to focus your resources. We train our engineers continuously to keep up with the newest releases and advances in technology.(tell me more)
We only utilize hardware and software from the leaders in IT like VMware, Veeam, Dell/EMC and Microsoft to name a few. This allows us to provide you with custom-tailored hosting solutions and offer advanced IaaS to run the workloads your business depends upon. Because we’ve built our virtual environment on the VMware vSphere software stack and protect your data with the latest in backup technology from Veeam; we can provide you an N+1 highly redundant, yet scalable infrastructure which allows us to move quickly to meet your business objectives.
Expert Help Desk
Conexio provides you access to a team of professionals available to assist in solving and managing all of your computing problems. These trained analysts are U.S.-based and have a wide variety of resources to resolve problems through telephone assistance or On-Site Services. Each call is assigned a ticket number in our state-of-the-art help desk system. Each ticket is tracked until completion and constant customer communication is maintained throughout the life of the ticket. All communication is recorded in the help desk system for monthly reporting and historical reference.
As part of the service, the infrastructure is continuously monitored. Automated problem alerts for both emerging and reactive situations needing attention are generated and sent to Conexio staff for resolution. In the event of a problem, remediation and repair of computer, software or network faults are managed and engineers dispatched according to your SLAs.
Our tools/services can monitor and alert on the following:
- Physical & Virtual Environments
- File, Application and Mail Servers
- Network Route/Switch Devices
- Wireless Access Points
It is with the investment of our remote site infrastructure, help desk and engineering staff that our business technology needs are maintained and managed. Let Conexio augment your services in a way that makes sense for your company’s technology needs.
- Fixed monthly fee for support and maintenance.
- On-site support if needed, for hardware failures, etc.
- Priority service calls through service level agreements.
- 24/7 monitoring of systems.
- Proactive network management – PC, servers & internet.
- Proper device & server patches and upgrades.
- Monthly reports / issue reporting.
- Knowledge & experience of staff members consistently working on your business.
- Live U.S.-based help desk included.